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What Your Attackers Were Saying Ten Years Ago
Excerpted from transcripts of a conference on marketing held in
Research Triangle Park, North Carolina, Feb. 27, 1987.
1984 is here, the problem is how to manage it. The answer we propose,
gentlemen, is guerilla marketing. Just as the guerilla fighter must know
the terrain of the struggle in order to control it, so it is with the
multinational corporation of today. Our terrain is the world. Our ends
can be accomplished with the extension of techniques already in the
process of development.
The world market is now being computer micromapped into consumer zones
according to residual cultural factors (i.e., idioms, local traditions,
religious affiliations, political ideologies, folk mores, traditional
sexual roles, etc.), dominant cultural fac tors (i.e., typologies of
life-styles based on consumption patterns: television ratings, musical
tastes, fashions, motion picture and concert attendance, home video
rentals, magazine subscriptions, home computer software selection,
shopping mall participation, etc.), and emergent cultural factors (i.e.,
interactive and participatory video, mobile micromalls equipped with
holography and super conductivity, computer interfacing with consumers,
robotic services, etc.).
The emergent marketing terrain which must be our primary concern can only
be covered totally if the 304 geographical consumption zones already
computer mapped (the horizontal) can be cross-referenced not only with the
relatively homogeneous "conscious" needs of the microconsumer (the
vertical). This latter mapping process has so far readily yielded to
computer solution through the identification and classification of a
maximum of 507 microconsumption types per macroconsumption unit.
Through an extension of this mapping, even the most autonomous and
unconventional desires may be reconstructed for the benefit of market
extension and control. Emergent marketing strategies must move further
beyond the commodity itself and toward the commodity as image, following
marketing contingencies all the way down. And here, precisely, is the task
of guerrilla marketing: to go all the way with the images we create and
strike where there is indecision (flowing from constructed situations
without determinant outcomes just like the guerilla fighter).
For the multinational of today profits are necessary but not sufficient
conditions for growth which our whole history shows to be equivalent to
survival. We remain dependent on market control and extension. But now
this requires more than the control of procduction and consumption - to
grow we must sell a total image. Like guerrilla fighters, we must win
hearts and minds. This task can be accomplished by constructing and
reconstructing them all the way down in what can only be viewed as an
endless process.
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