Nose Dive
by Maria Tomchick
The mainstream press has devoted a lot of column inches to the Microsoft
vs. Dept. of Justice case and Bill Gates' Ronald-Reagan-like ability to
dodge all blame and forget. But very little space has been given to problems at the other
Puget Sound behemoth: Boeing.
Two recent articles in the P-I, both written by James Wallace (who, by the
way, has also written critical biographies of Bill Gates), detailed
Boeing's serious problems with foreign object debris left inside new Boeing
wide-body jets built at the Everett plant. Foreign object debris is so
common in new Boeing jets that it has its own acronym, FOD. FOD usually
consists of tools and spare parts that get sealed up inside the wings or
rudders of new jets; left to bounce around during flight, these object can
cause considerable damage.
Recent cases of FOD damage include a 16 oz. hammer found inside a an
EgyptAir 777 rudder; the hammer caused two cracks in the rudder hinge, a
critical part of the rudder assembly. It was discovered by EgyptAir
mechanics during a routine inspection. United Parcel Service mechanics also
recently found a 5 lb. bucking bar banging around inside the rudder of one
of their 767s; it had punched a hole in the compartment that holds the
rudder control motors. (Notably, UPS recently decided to order their new
jets from Airbus, instead of their old standby, Boeing, after citing
customer service and "quality control" problems.) Another recent case of
FOD damage is the grounding of a 777 after flashlight batteries found
bouncing around inside a wing had corroded and shorted out one of the
plane's landing lights.
The B.F. Goodrich airplane maintenance facility in Everett, which does "C
checks"--major overhauls of new airplanes after they've already been
delivered to customers--routinely finds a lot of FOD in new Boeing
planes. One B.F. Goodrich mechanic said: "Whenever we get a new Boeing
plane in for a C check, the standing joke is, 'I wonder what tools Boeing
has left for us today.'"
Speed-ups in production, mandatory overtime, and under-staffing are
undoubtedly the main causes of FOD. Boeing personnel are expected to
complete a final visual check of wings and rudder components before sealing
them up, to prevent tools and other objects from being left behind.
Obviously that's not happening. Yet Boeing is set to lay off around 10,000
workers by the end of the year, mainly to please shareholders and boost
their stock price.
The FOD problem becomes more serious when presented alongside Boeing's
ongoing battle with the Federal Aviation Administration. The FAA has
ordered Boeing to install new rudder valves on all 737s, after two crashes
were linked to mechanical problems with the rudders on 737s. Tests have
shown that the rudder can jam, causing it to swing in the opposite
direction from the one the pilot intended (oops!). The two domestic crashes
linked to faulty rudders include a Sept. 1994 crash of a 737 near
Pittsburgh (everyone was killed) and a 737 that plowed into the ground
while landing near Colorado Springs in March 1991 (again, everybody died).
Boeing vehemently denies that the rudder was at fault, but the National
Transportation Safety Board could find no evidence for any other cause.
The final straw came last December, when an Asian SilkAir 737-300 that was
cruising along at 34,000 feet on a perfect, calm, sunny day suddenly
plummeted from the sky and plowed into a river in Indonesia, killing
everyone aboard. The only cause offered by investigators was a mechanical
malfunction in the plane's rudder--although that didn't stop racist
Australian and other western reporters from proposing pilot suicide as the cause (i.e., all
Asians pilots must be "kamikazis"). Notably, less than a month after the SilkAir disaster,
Al Gore finally ordered the FAA to force Boeing to fix the faulty 737 rudders.
To top it all off, last week, the St. Petersburg Times reported that cracks have been found
in several of the replacement parts used to fix these faulty rudders. Parker Hannifin is the
subcontractor producing the key part--a replacement valve that's already been installed in
about 1,000 737s here in the U.S. So the FAA is now contemplating a second recall to order
a fix of the fix.
So Boeing's quality control problems are nothing new, and may be the cause
of many "mysterious" airline disasters. The notoriously slow, corrupt, and
lax FAA is unable (and often unwilling) to police the U.S.'s only major
commercial airplane company. The race for Boeing to improve its stock price
and compete with Airbus is unlikely to improve matters, since Boeing is
undergoing a strong shift of resources from its commercial airline
department--with its low profit margins--to its defense contracting and
space departments--both industries that can be assured big, guaranteed
profits from the public till for the production of mediocre (and unneeded) equipment.
One final aside: last Friday Boeing was forced to cancel the launch of a
Delta 2 rocket at Cape Canaveral when ground controllers realized that
the main engine wouldn't be able to swivel fully to steer the rocket. At
least this one didn't explode...but it didn't get off the ground, either.
This would all be very funny, I'm sure, if it wasn't so grotesque. And,
for taxpayers, expensive.
|